Many companies and institutions face challenges and difficulties in meeting client requirements and responding to their inquiries. Customers have to wait long periods on hold before contacting a customer service representative as a result of high call volume. This leads to losing many customers. To solve this problem, companies can use interactive voice response which provides direct and quick communication with service representatives.
What is Interactive Voice Response?
Interactive voice response is a modern technology that allows customers to access the information they need through voice menu options. Callers use the menu options via speech recognition or touch-tone keypad selection. This service helps increase customer satisfaction as it helps them obtain sufficient information and enables them to easily carry out tasks without having to wait. It also helps in quickly directing calls to the best call center to solve customer problems. EgyTranscript provides this service with efficiency and high quality at the best prices.
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Advantages of Interactive Voice Response
Interactive voice response has various advantages. If you are an institution or company owner, you should contact EgyTranscript to provide you with a high-quality interactive voice response system at affordable prices. Some of the service advantages are:
• 24/7 Availability
• Communicating with many customers at the same time.
• Saving costs; the same number of employees handle a larger number of customers.
• Reducing communications errors resulting from transferring calls.
• Saving the customers’ time by transferring them to the appropriate specialist without having to wait long.
• Displaying the available options clearly, and if these options are not suitable, it provides you with the option of speaking to a specialist.
Examples of Interactive Voice Response
Examples of interactive voice responses include:
• Welcome greetings, such as You have contacted the company. This call will be recorded. Thank you for contacting us.
• Menu options, such as: For sales, press 1. For technical support, press 2. For the main menu, press 7.
• Waiting messages, such as all our agents are currently busy, please hold and we will answer your call as soon as possible.
How to Provide the Best Interactive Voice Response Service?
EgyTranscript can provide your company with an interactive voice response system with the highest quality at the best prices through a smart queue. This system saves customers time and helps them easily obtain the information and services they need. EgyTranscript also provides maintenance services and continuous updates to the service with the best voice technologies that facilitate communication with customers. You can access all these services and more by contacting EgyTranscript.
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Free Interactive Voice Response Programs
There are free interactive voice response programs. If you are a company owner, you should think about whether they are suitable for your company or not, and whether they will be good forever or for a limited time. The following are the free programs:
• Ekiga
• Voxibot
• Dialpad
• Microsip
• Verboice
• Plum fuse
• Vb voice by Pronexus
Disadvantage of Interactive Voice Response
Despite the many advantages of the interactive voice response service, it has some disadvantages, such as:
• The service does not support multiple languages.
• Not all customer service representatives can deal with difficult problems.
• Poor quality of voice technology causes customer discomfort.
• Customers sometimes find it difficult to reach the specialist.
• sometimes customers find the menus difficult and take a long time to navigate between them.
• Some customers prefer direct communication with specialists to using this service.
• employees and Customers take time to adapt to this service.
• Lack of maintenance and updates leads to system failure, which gives a bad impression that the company does not care about customers’ needs.
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Interactive Voice Response for Customer Service Centers
Through the interactive voice response service, you can contact customer service centers and communicate with a customer service representative to solve your problem, especially when your inquiry answer is not available in the main menu. This saves you time and effort instead of going to the company, and you can communicate with them at any time within 24 hours.
Conclusion
Finally, companies have developed a lot of methods to communicate with their customers over the years. Interactive voice response service has become one of the best ways that facilitate communication between employees and customers and save their time. If you are a company owner and need this service with efficiency and high quality, in addition to follow-up maintenance and updates to increase your customer base, you are advised to contact us now.
